Shipping & delivery
From our studio in Nowra NSW to your next world. Physical prints, prepared to order and delivered with tracking.
Vatborn is operated by Brett Mather, sole trader, ABN 11 331 548 016. Business name Vatborn is on the ABN from 9 October 2026. Nowra NSW. Not registered for GST.
UPDATED 15 OCTOBER 2026Delivery area and availability
We deliver physical prints to Australian states and territories. International delivery is not offered.
Delivery rates
Tracked Australian delivery is A$11.50 below an item subtotal of A$150 after discounts, and free from A$150. Postage is excluded from the threshold. Checkout shows the delivery charge and complete total before payment.
Free pickup from Nowra
Live nearby? Choose free pickup at checkout and skip the postage. Pickup is free at any order size.
Pickup is from Plunkett Street, Nowra NSW 2541. The full street address is on your order confirmation and in your confirmation email. When your order is ready we’ll email you within one business day to arrange a time; please wait for that email before coming over and bring your order reference. You can add a mobile number at checkout for the day of pickup (optional). Orders are handed over in person, so there is no tracking number for pickup.
Printing and preparation
Orders are prepared for dispatch within 1–2 business days. Preparation time is separate from carrier transit time. Larger orders or individual products may need longer; any known product-specific preparation period will be shown before ordering.
Business days exclude weekends and public holidays. We will explain a material change to the expected dispatch period and discuss the available options, including any rights you have to cancel or receive a refund.
Estimated transit times
Carrier delivery estimates begin after dispatch and are estimates rather than guaranteed arrival dates. Remote locations, peak periods and carrier disruptions can take longer.
- Metro areas: typically 2–5 business days.
- Interstate delivery: typically 3–7 business days.
- Regional or remote delivery: typically 5–14 business days.
Tracking and packaging
Tracking details are sent in your Vatborn shipping email. Pieces are wrapped and cushioned for transit; unpack delicate parts carefully.
Delivery details and changes
Check your recipient name and complete delivery address before placing an order. Contact Vatborn promptly if you need a correction; a change cannot be guaranteed once a parcel has been dispatched. We will explain any options or proposed redelivery costs before you agree to them.
Delayed, missing or damaged parcels
If tracking stalls, a parcel does not arrive or an item arrives damaged, contact Vatborn with your order number and the available tracking or photographs. Keep packaging where possible while the issue is assessed. We will help investigate with the carrier and resolve problems with the goods we supply; this does not limit your consumer rights.